1. The service
Wayfile (“the Service”) is a subscription web application, operated by Wayfile (“Wayfile”, “we”), that turns travel confirmations into structured itineraries and lets you share, export, and receive updates about them. We may add, change, or remove features over time. We will not materially reduce the core functionality of a paid plan during a subscription term without notice.
2. Accounts
- You must be at least 18 years old and able to form a binding contract.
- One person per account. Each person who uses Wayfile — including an assistant who manages someone else’s travel — needs their own account; sharing sign-in links or passkeys is not permitted. Access to another person’s trips is granted through Wayfile’s sharing features.
- You are responsible for the email address and passkeys attached to your account and for everything that happens under it. Tell us promptly at hello@wayfile.app if you believe your account has been compromised.
- You must provide accurate account and billing information and keep it current.
3. Plans, trials, and billing
3.1 Plans
Wayfile offers a free plan and a paid Pro plan. The features of each plan are described on our website and may change. Current Pro pricing is US$79 per year, billed annually, plus any applicable taxes.
3.2 Free trial
New accounts receive a 14-day trial of Pro. At the end of the trial the account moves to the free plan unless you subscribe. We may modify or discontinue trials at any time.
3.3 Automatic renewal
Pro subscriptions renew automatically at the end of each annual term and your payment method is charged at the then-current price unless you cancel before the renewal date. We will notify you by email before any price increase takes effect for you; if you do not agree to the new price, cancel before renewal.
3.4 Cancellation and refunds
You can cancel at any time from account settings. Cancellation takes effect at the end of the current paid term; you keep Pro until then, and your account then moves to the free plan with your data intact. Fees are non-refundable except where required by law or as expressly stated by us. If we discontinue the Service or materially reduce a paid plan, we will refund the unused portion of your prepaid term.
3.5 Payment processing
Payments are processed by Stripe under its own terms. If a charge fails we may retry it and, after reasonable notice, downgrade the account to the free plan. You are responsible for any taxes associated with your subscription other than taxes on our income.
4. Your content
You retain all rights to the confirmations, documents, itineraries, and other material you put into Wayfile (“Your Content”). You grant us a worldwide, non-exclusive license to host, store, process, transmit, and display Your Content solely as needed to provide the Service to you and to the people you share it with, and to improve the Service as described in our Privacy Policy. This license ends when Your Content is deleted from the Service, except for copies in routine backups, which are overwritten on their normal schedule.
You are responsible for Your Content. You confirm that:
- you have the right to upload it and to share it with the people you share it with, including any personal information about other travelers;
- it does not infringe anyone’s rights or violate any law; and
- it does not contain malware or other harmful code.
5. AI extraction and accuracy
Wayfile uses automated systems, including large language models, to read your documents and extract travel details. These systems are highly accurate but not perfect. Parsed itineraries are a convenience, not a substitute for the original confirmation. The carrier, hotel, or venue remains the authoritative source for your reservation. Where Wayfile flags a segment as needing review, or where a detail matters (a departure time, a date, a confirmation number), check it against the source document, which Wayfile keeps attached for exactly this reason. Live flight status, weather, and similar enrichment data come from third-party providers and may be delayed or wrong; do not rely on them in place of the airline’s own information.
6. Acceptable use
You agree not to:
- upload other people’s confirmations or personal information without authority;
- attempt to access data belonging to other accounts, probe or circumvent security or rate limits, or interfere with the Service’s operation;
- use automated means to submit documents at a volume or rate intended to exhaust the parsing service or other resources;
- resell, sublicense, or provide the Service to third parties as a service bureau, except through the sharing features we provide;
- reverse engineer the Service except to the extent the law allows despite this restriction;
- use the Service to send spam, to violate any law, or to infringe anyone’s rights; or
- use the Service if you are a competitor to build a competing product, or to benchmark it for publication without our written consent.
We may suspend or limit an account that violates these rules. Where practical we will notify you and give you a chance to fix the problem first.
7. Sharing and third parties
Share links you generate can be opened by anyone who has the URL, without signing in. Access you grant to other Wayfile users lets them see (and, at the Full Edit level, change) the trips you share. You are responsible for who you share with and for revoking access when it is no longer appropriate. The Service links to and pulls data from third parties (airlines, hotels, map and weather providers); we are not responsible for their content or availability.
8. Intellectual property
The Service, including its software, design, and content other than Your Content, is owned by Wayfile and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service under these terms. Feedback you give us may be used without obligation to you.
9. Privacy
Our Privacy Policy explains what we collect and how we use it, and forms part of these terms. In particular: Wayfile never requests access to your email account; ingest is limited to upload, capture, and the forward-to address we issue you.
10. Termination
You may delete your account at any time from account settings. Deletion removes your user, your workspace, and everything it owns — trips, segments, passengers, tags, share links, and uploaded documents — and cannot be undone. We may suspend or terminate your account for material breach of these terms, for non-payment after notice, if required by law, or if we discontinue the Service; in the last case we will give at least 30 days’ notice and a way to export your data. Sections 4 (license for backups), 5, 11, 12, 13, and 14 survive termination.
11. Disclaimer of warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WAYFILE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT PARSED OR ENRICHED DATA WILL BE ACCURATE OR COMPLETE. YOU USE THE SERVICE AT YOUR OWN RISK.
12. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, WAYFILE AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, OR FOR THE COST OF A MISSED FLIGHT, RESERVATION, OR OTHER TRAVEL ARRANGEMENT, ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WAYFILE’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR US$100 IF YOU HAVE PAID NOTHING. Some jurisdictions do not allow certain limitations; in those places our liability is limited to the extent permitted by law.
13. Indemnification
You will defend and indemnify Wayfile against claims, damages, and expenses (including reasonable legal fees) arising from Your Content, your use of the Service in violation of these terms, or your violation of any law or third-party right.
14. Governing law and disputes
These terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law rules. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Delaware, and you consent to their jurisdiction. Before filing a claim, each party agrees to contact the other and attempt in good faith to resolve the dispute for at least 30 days. Nothing in this section prevents either party from seeking injunctive relief in any court, or limits consumer rights that cannot be waived under the law of your place of residence.
15. Changes to these terms
We may revise these terms. Material changes will be announced by email or an in-app notice at least 14 days before they take effect, and the effective date at the top of this page will be updated. If you do not agree to a change, cancel your subscription and stop using the Service before the change takes effect; continued use afterwards means you accept the revised terms.
16. General
These terms, together with the Privacy Policy, are the entire agreement between you and Wayfile about the Service and supersede any prior agreement. If any provision is found unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. Notices to Wayfile should be sent to hello@wayfile.app or to the mailing address below; notices to you will be sent to the email address on your account.